This refund policy applies to paid consultations and ongoing planning support sold by MonolithMesh Financial Planning Co., Ltd. (business registration no. 110-86-73541, mail-order report 제2026-서울용산-0387호, representative director Kim Do-hyun, address Hangang-daero 158, Yongsan-gu, Seoul). It follows the consumer protection principles of the Act on the Consumer Protection in Electronic Commerce, etc. (전자상거래 등에서의 소비자보호에 관한 법률).

Eligibility

Consultations not yet started: If you cancel a scheduled consultation at least 24 hours before the session, the full fee is refunded. Cancellations inside the 24-hour window may incur the session fee, as set out in your engagement letter.
Consultations already delivered: A consultation that has taken place is not refundable, because the service has been performed.
Written plans: Where a written plan has not yet been started, you may request a full refund. Where work on the plan has already begun, the portion completed is non-refundable; the remainder is refunded pro-rata.
Ongoing support retainers: Unused quarters of a prepaid retainer are refunded in full. The quarter in progress is non-refundable once a session has been delivered within it.

Timeframe

Refund requests must be made within 30 days of the payment you want refunded. We aim to process approved refunds within 10 business days of receiving a valid request.

Full and partial refunds

Full refund: Consultation cancelled with at least 24 hours’ notice; prepaid retainer quarters not yet started; written plan not yet started.
Partial refund: Written plan where work has begun (pro-rata for the portion not completed); prepaid retainer for the quarter in progress where no session has yet been delivered in that quarter.

Non-refundable items

Any consultation, session, or plan portion that has already been delivered.
Cancellations made with less than 24 hours’ notice for a scheduled session (charged at the session rate).

How to request a refund

Email info@monolithmesh.digital with the subject “Refund request” and the date of the payment. You may also call +82 2-793-6254. We will confirm receipt within two business days.

Refund method

Refunds are returned to the original payment method. Where that is not possible (for example, a closed account), we will arrange an alternative with you.

Cancellation, rescheduling, deposits, and no-shows

Cancellation: As above, with at least 24 hours’ notice for a full refund.
Rescheduling: No charge with at least 24 hours’ notice.
Deposits: We do not take deposits; fees are billed after scope confirmation.
No-shows: A missed session without notice is charged at the session rate.

Exceptions

Where a written plan has been delivered in full and you believe the work is materially not as scoped in your engagement letter, contact us within 14 days of delivery and we will review the matter in good faith.

Contact

MonolithMesh Financial Planning Co., Ltd.
Representative director: Kim Do-hyun
Address: Hangang-daero 158, Yongsan-gu, Seoul
Phone: +82 2-793-6254
Email: info@monolithmesh.digital
Business registration no.: 110-86-73541
Mail-order report: 제2026-서울용산-0387호

The specific timeframes above (24-hour notice, 30-day request window, 10-business-day processing) are standard market-consistent durations, proposed and pending business confirmation. They will be confirmed in your engagement letter. Last reviewed: September 2026.